If you have any questions about products at TOGO SUN, please email us at hello@togosun.com.au and we are happy to help you select products that are right for you or visit our website for more information.

If you have a return you can email us directly customer care team at hello@togosun.com.au.

We accept returns within 30 days of purchase/delivery. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. 

Please send your return to:
Togo Sun
2/9 Haystacks Drive
Torquay
VIC 3228 
Australia

*Please include your name and order number so that we know it's from you.

Non-returnable items

Gift cards


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

International refunds/exchanges (if applicable)

We offer a refund ONLY for faulty items and require photo or video evidence of the fault in order to process a refund. 

We do not offer exchanges for faulty items.

International returns (if applicable)

We accept returns within 30 days of purchase/delivery.
The customer is responsible for all return shipping costs.
The returned item must be in unused condition and in the original packaging.
Once the item is received, inspected by us and a refund is approved, the original shipping costs will be deducted from the refund.

Exchanges (if applicable)

Australian customer only.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at hello@seedandsprout.com and we will assist you.


Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.